1. Introduction
At DOCUCRAFT COLLECTIVE LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you use our services or visit our website.
We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal information:
- Name and contact details (such as email address and telephone number)
- Postal address
- Information provided in documents submitted for printing or preparation
- Billing and payment information
- Correspondence and communications with us
- Website usage data (such as IP address and browser type)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide photocopying, printing, document preparation and administrative support services
- To respond to enquiries and provide quotations
- To process payments and issue invoices
- To manage appointments and service requests
- To improve our services and website functionality
- To comply with legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
4. Confidentiality of Documents
We understand that documents submitted to us may contain sensitive or confidential information. We treat all documents with strict confidentiality and implement appropriate technical and organisational measures to protect your data.
Documents are only accessed by authorised personnel and are not shared with third parties unless required by law or with your explicit consent.
5. Data Storage and Security
We take reasonable steps to protect your personal data from unauthorised access, alteration, disclosure or destruction. This includes secure storage systems, password protection and restricted access to sensitive information.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
6. Sharing Your Information
We do not sell, rent or trade your personal information. We may share your data with:
- Payment service providers
- IT and website hosting providers
- Professional advisers (such as accountants or legal advisers)
- Regulatory authorities, where required by law
All third parties are required to respect the security of your personal data.
7. Your Rights
Under data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
8. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser preferences.
For more information, please refer to our Cookie Policy (if applicable).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: info@docucraftcollective.co.uk